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Shipping Policy

WITHIN SOUTH AFRICA

Orders are typically processed within 1-2 working days.
Allow up to 3 working days for orders delivered in South Africa to reach you.
All orders are shipped via Lebo M Couriers
Additional costs for shipping.


L'ilanga Extracts does not insure your goods for loss or damage while being shipped to you. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with the courier. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.


Please enter your shipping address correctly as once your order is dispatched, L'ilanga Extracts can not alter the address. If your address is incorrect you will be charged the return to L'ilanga Extracts as well as the resend postage rates.


TRACKING PARCELS & SIGNATURES

Once shipped a tracking number will be sent via email to the email address you provide which will enable you to track the progress of your parcel.

Your order will be delivered by our preferred courier during the business week and your signature is required upon delivery.

 L'ilanga Extracts strongly recommends that you use a business address for delivery

 

 

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